B Festival complies with its obligations under the General Data Protection Regulations (GDPR) by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining unnecessary data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
B Festival only collects personal information about you when you specifically provide us with such information on a voluntary basis. The information that we collect includes:
- Contact number
- Payment card details – these are not stored by B Festival, card details are encrypted for processing and only part of the card details are stored in the TicketSource site to assist with customer queries or charge disputes.
We use your personal data for the following purposes:
- To process ticket bookings (including the booking, payment processing and ticket delivery)
- To send you email communication regarding your booking (to include booking reminders or to advise you of an event cancellation)
- To assist you with any query that you may have with your booking or payment
- To advise of any upcoming B Festival events or promotions
B Festival does not sell Customer contact details to Third parties.
B Festival will only contact you regarding an existing booking or booking attempt or future event
B Festival will keep your Personal Data for no longer than reasonably necessary and will be deleted after 18 months. Personal Data is retained by B Festival for this period to assist us to respond to customer booking queries or any charge disputes that may arise.
Information We Collect
In running and maintaining our website we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data. Information provided voluntarily by you. For example, when you register for information or make a purchase. Information that you provide when you communicate with us by any means.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.
Disclosing Your Information
In the event that we sell any or all of our business to the buyer. Where we are legally required by law to disclose your personal information. To further fraud protection and reduce the risk of fraud.
Third Party Links
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.